Privacy Policy

We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology

Cancellation Policy

If you need to cancel your pre-paid board/kayak/inflatable rental reservation, you must do so no later than 4:30 PM the day before your rental. Cancellations are subject to just a $5 cancellation fee to cover credit card charges we've incurred. Thank you for understanding.

• NO SHOWS are charged in full for the rental period reserved.
• We reserve the right to cancel your reservation for violations to our policies.
• We reserve the right, solely at our discretion, to reschedule and/or cancel your reservation in the event of inclement weather.

Refund Policy

You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value.
We will only issue a refund to the credit card used at the time of checkout. To initiate a refund or exchange please fill out the form on the Contact Us tab of this website.

Rental Policy

• Must be 18 years of age or older to rent any of our equipment.
• Must have a valid ID or driver license.
• Qualified renter must be present to complete the rental contract.
  

  Intoxicants are strictly prohibited. Service will be refused to anyone under the influence of drugs and/or alcohol.

• Physical Impairment: We understand that many people with disabilities are fully able to enjoy our summer and winter sport activities. However, we will not send someone out if we feel certain that injury or harm to your person are inevitable. That said, we make every effort to afford everyone the opportunity to enjoy our services.
• All persons involved with our activities acknowledge that said activities are potentially dangerous and agree to hold Paddleboard of Florida LLC., all owners, employees and affiliated properties harmless.

Reservations

Reservations are strongly recommended.
Walk-in traffic will be accommodated on an availability basis.
Often, time slots will be available within a short period of time, please call or speak to our staff to inquire.
When you make a reservation with us, you agree to abide by all of our policies.

Credit Cards

• We accept Visa, MasterCard and Discover
• All credit card transactions must be made by the person named on the card. A valid drivers license must accompany the credit card.
• We will not accept credit cards from someone other than the owner of the card.

Damages

• We will retain a pre-authorized credit card deposit in the amount of $ 400.00 per piece of equipment as a damage deposit.
• Renter is responsible for any and all losses and damages to our equipment while in your care, up to and including replacement cost.
• Renter is solely responsible for ensuring the safety of the vessel during the rental period.
• All damages in excess of $100 must be reported to Paddleboard of Florida and to local law enforcement immediately.
• Renter will get his/her damage deposit back if the equipment is returned unharmed.

Insurance

Paddleboard of Florida offers NO insurance coverage for equipment damages incurred during your rental period.
Please check your homeowner, auto, or credit card policy to see if there is an endorsement available to you.